Track a error caused BSOD

This afternoon when I try to open a word file, named as cv_daijingquan.doc, a serious system error occurred, blue screen of death.

Then I entered the safe mode with network service and tried to open it. I opened this troublesome file correctly. At that time I thought maybe the problem was because the file was stored on the damaged disk partition, so I created a new folder in which I also created a new blank word file. I copied the content of the original file to the new one to ensure the new file was located on the different place of the disk. All the operation was done under the safe mode with network service.

Then I quit the safe mode and entered vista normally. When I tried to open the new file the same BSOD appeared again. Then I was sure it was not because of the hard disk error.

This time I entered the safe mode WITHOUT network service. When I tried to open the original file, a warning message box popped up and asked me if I wanted to continue to open it since it had brought up some system error related to the wrong serial number (I cannot remember the exact message). I clicked yes and then the file was opened as normal. After that I deleted the original folder, including that file. And then I tried to open the new word file which had different name but same content with the original one, the same message box popped up and the file could be right opened then. Here I had the idea that the error must relate to the content of this file. But it's just a very normal word file,no math symbols, no any other sophisticated contents except for characters.

Samuel said it might be caused by the anti-virus tool. Since I'd tested the new file which was impossible to be infected, I was sure it had no business with virus. But I followed his words and forbid all the running service of Symantec. In this case when I was opening the new file, BSOD come again.

Again, he suggested me to clear up the registry. I did it using VistaMaster. But it's useless because BSOD was still there when the file was opened.

The event log of vista was checked too but nothing was found because it was to complicate for me.

Then, maybe I should get the exact prompting message before it could be opened correctly under the safe mode. So I opened the file again to cause another BSOD. After that I entered the safe mode without network service again to recur the popped wrong messge. But this time it's different phenominon.

Under the safe mode, when I tried to open the file, it popped out a warning message box to tell me "Windows cannot find this file. " Meanwhile another error messge box appeared. Here it is:



In order to track this error, I pasted the completed error message in its drop-down text box here:

/***********************************

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1
BCP1: 00000000
BCP2: 7FFDF000
BCP3: 0000FFFF
BCP4: 00000000
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini013009-05.dmp
C:\Users\Ting\AppData\Local\Temp\WER-111774-0.sysdata.xml
C:\Users\Ting\AppData\Local\Temp\WERF842.tmp.version.txt

Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409

************************************/

After I closed these two warning box, I tried to open the file again. To my surprise, this time it worked. The file was opened as normal correctly. But when I return to the normal mode of vista, its opening caused BSOD again, as above mentioned.

This problem is still unfixed. But this time I know from the blue screen that it was an error called APC_INDEX_MISMATCH. With google's help I find this useful page which shows more information about this error and the possible solution. Here it is: http://www.geekswhoknow.com/articles/stop-0x00000001-0x0000001-apc_index_mismatch.htm .

I tried to follow its direction to repair my computer (item 10) but failed. This time the computer warned me I couldn't repair it because something wrong with some device.

/****************************************
status: 0xc00000f
Info: The boot selection failed because a required device is inaccessible.
****************************************/

Even the attempt of repair was denied. In this case I have no choice but not touching it any more. Anyway I know there's some problem with my notebook, so I'd better backup my project and files to another safe place in case the system broke down.